Support

Many of these services are included in our standard limited warranty. Some, however, require payment in advance or a Software Maintenance and Support Agreement (SMA).

Warranty (for equipment manufactured by InfoSign Media only)

InfoSign Media warrants that the equipment shall be free from defects in material and workmanship for a period of one (1) year from the date of shipment from our plant. If equipment fails due to such defects, InfoSign Media will, repair the unit (depot repair) or on site with a maintenance agreement in place.

Equipment that fails during the warranty period, has been operated or installed in a manner other than that specified by InfoSign Media, or has been subjected to abuse or modification, will be repaired for time and material charges at the buyer's expense.
All out-of-warranty repairs are warranted for a period of ninety (90) days from the date of shipment from plant. InfoSign Media makes no other warranties, expressed or implied, of merchantability, fitness for a particular purpose or otherwise. InfoSign Media 's liability for any cause, including breach of contract, breach of warranty, or negligence, with respect to products sold by it, is limited to repair or replacement by InfoSign Media, at its sole discretion. The current pricing structure for this service is available from InfoSign Media technical support services. As of March 1st 2005, the above clauses in this statement have precedence over all other previous versions of similar clauses.
In no event shall InfoSign Media be liable for any incidental or consequential damages, including loss of profits.

All equipment sold by InfoSign Media but not manufactured by us will be supported following the original product warranty.

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Service Contracts

Platinum including:

• On-site Support provides customers with professional on-site services within 48 hours. All parts and labor are covered.
• On-site service is performed during InfoSign Media local business hours of 8:30am - 5:00pm, ET, InfoSign holidays excluded.
• Phone Support provided 8.5 hours a day, 5 days a week, excluding InfoSign Media holidays.
• On-site Loaner available for select products.

Gold including:

• On-site Support provides customers with professional on-site services within 72 hours. All parts and labor are covered
• On-site service is performed during InfoSign Media local business hours of 8:30am - 5:00pm, ET, InfoSign holidays excluded.
• Toll Free Technical Assistance Network (TAN) Phone Support provided 8.5 hours a day, 5 days a week, excluding InfoSign Media holidays.
• On-site Loaner Option available for select products.

Extended warranty

• Depot Support with professional services performed at a InfoSign Media Service Location during regular InfoSign Media hours.
• All parts and labor are included. InfoSign pays return shipping.
• Toll Free Technical Assistance Network (TAN) Phone Support provided 8.5 hours a day, 5 days a week, excluding InfoSign Media holidays.

On Time Commitment

Guarantees repairs will be completed within 3 days of on-site response. Parts & Labor not included.

Please provide us with a quote for your service contracts: support@infosignmedia.com

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